Shipping

Orders are shipped within a week via Royal Mail from the Mister Memento studio in London. If you urgently need your order please email contact@mistermemento.com after you have placed your order and different shipping options can be arranged.

Shipping is possible to the Rest Of The World - again - please get in contact for prices, terms and conditions.

You will normally receive a dispatch email from us when your order has been shipped. As a general guide you should expect to receive your order within the following timescales after shipment has taken place unless agreed otherwise:-

United Kingdom – 3 to 5 working days
Europe – 7 to 14 working days
USA – 7 to 14 working days
Rest of World – 10 to 21 working days

Please note that overseas delivery times can vary considerably from country to country.

If you do not receive your order within this time, please get in touch and we will advise.

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Loss/Damage
We send all orders using Royal Mail or a courier service. Very rarely items are damaged or lost, in which case we are insured and can refund, but only under the following conditions.

Any non-arrival of items must be reported to the Mister Memento Ltd by email within 28 calendar days of the original order being placed.

Any damage to an item must be reported to us by email immediately upon receipt of the order. To process a claim for damage we will need photographs of the damaged packaging and goods (Royal Mail terms), and may need you to ship both back to us. Please keep all damaged goods and packaging until we have spoken to the Royal Mail.

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Returns
We accept that sometimes people change their mind and want to return items. If this is the case please contact us to arrange a refund. Items must be returned in their original condition and packaging within 28 days of the original order. You will need to pay return postage. Any refund except for damage or loss in transit (see above) will be minus the original postage cost.

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